If you have questions regarding placing an order, accepted methods of payment, or available shipping methods, you're in the right place. From back ordered products and returns to warranties, find the answers to all your questions about our company policies here.
- SHOWROOM HOURS
- ORDERING HELP
- INFORMATION Needed for Placing Orders
- SPECIAL ORDERS, DROP SHIPS & BACKORDERS
- NOS, REPRODUCTION & USED PARTS
- GUARANTEES AND WARRANTYS
- SHIPPING OPTIONS
You can fax 724-265-4773, e-mail email@example.com, or place an online order with us 24/7! Our showroom is open: Monday, Tuesday, & Wednesday 9:00 AM - 7:00 PM, Thursday & Friday 9:00 AM - 5:00 PM, and Saturday 9:00 AM till 2:00 PM Eastern Standard Time (EST). We are closed Sundays and Holidays. We are open until 2:00 PM on Christmas Eve & New Years Eve. Check for hours on these Holiday Weekends: July 4th, Memorial Day, & Labor Day.
- Phone: If you have questions while placing your online order, ordering by phone is fast and easy. Call 724-265-2988 and a friendly associate will help you.
- Fax: Fax your order 24/7 to 724-265-4773.
- Email: E-Mail us at firstname.lastname@example.org ...answered Monday thru Friday.
- Mail: Address: 2385 Saxonburg Blvd. Cheswick, Pa 15024. If mailing a check with your order, please call ahead for pricing and shipping costs.
- Address of your home or business. (We can only ship very small packages to your Post Office Box)
- Phone Home and cell phone number.
- Car Information Hard Top, Sedan, or Convertible? Year, Model, and Make of car? Air conditioned or no air? Engine, Transmission and Color, if applicable?
Special Orders are brought in specifically for you; therefore,they are NOT returnable. These items require a deposit. Drop ships are shipped directly to you by the manufacturer. Drop shipping a part allows you to get items more quickly. Most suppliers charge a minimal "drop ship fee". We have no control over when your parts will ship; after a reasonable amount of time has passed, we can contact our supplier to track your package. Drop ship items must be paid in full when ordered. "Sold Out" items, "Supplier Back-Order" parts, or "Special Orders" may require us to back order a part for you. Your Special Orders and Back Orders will be shipped as soon as possible; we ask for your patience when this occurs.
We have some used parts & rust free sheet metal in stock. Call for Sheet Metal information & check the Used and NOS section online for other parts. Our "Restoration Parts" are available to purchase online. We have paper catalogs available listing parts for your 55-57 Chevy, 58-70 Passenger Car, 47-72 GMC & Chevy Truck, 62-79 Nova, 67-85 Camaro, 64-77 Chevelle, and 70-77 Monte Carlo. Please specify the year & model of vehicle that you need the catalog for. Catalogs can be sent to you or downloaded from this Web Site.
We accept Visa, MasterCard, Discover, American Express and PayPal. We offer check by phone payment for a $5.00 charge (with COD charges exceeding $10.00 per box, check by phone is a cheaper alternative). *Pennsylvania Residents must add 6% Sales Tax (Allegheny Co. 7%, & Philadelphia Residents 8% Sales Tax). Shops, please provide us with an Automotive Retail, Federal ID (FEIN #) or a signed Tax Exempt Certificate.
If, for any reason, you are not satisfied with a stock product or purchase, you can return the product within 30 days of receipt for a full refund, credit or exchange. See the "Return policy" section for return instructions. If you have a defective part, call 724-265-2988 immediately. A Lutty's Chevy Warehouse representative can help you get a replacement. Do not try to alter the part in any way before calling. Test fit all sheetmetal BEFORE you sand or paint it. Sheetmetal is prone to small imperfections and typically requires minor body work for a finish quality. When a supplier offers a guarantee or warranty, we extend it to you. SoffSeal weatherstripping offers an unconditional lifetime satisfaction guarantee. SoffSeal products come with a blue guarantee card. If you have trouble with a Custom Autosound radio, or just need tech advice, call Custom Autosound directly at 800-888-8637.
We ship out USPS, UPS, and FedEx daily. Next Day, Second Day, and Three Day Select are available on most packages. Orders outside the Continental U.S. entail a $10 handling fee. We will work with you to make the shipping process as painless as possible. Upon request, we will use your shipping company, shipping number, or broker. Truck Freights and Air packages are often sent by dimensional weight and can not be quoted until the package is ready to go. Small items can be sent Priority Mail upon request. All Packages are insured. Inspect you order upon receipt.