Shipping & Returns
- SPECIAL ORDERS & BACK ORDERS
- SHIPPING OPTIONS
- TRUCK FREIGHT
- RECEIVED PARTS
- SHIPPING DAMAGES
- RETURN POLICY
"Sold Out" items, "Supplier Back-Order" parts, or "Special Orders" may require us to back order a part for you. Your back order will be shipped as soon as possible; we ask for your patience when this occurs.
We ship out USPS, UPS, and FedEx daily. Next Day, Second Day, and Three Day Select are available on most packages. Orders outside the Continental U.S. entail a $10 handling fee. We will work with you to make the shipping process as painless as possible. Upon request, we will use your shipping company, shipping number, or broker. Actual freight costs are determined once the order is packed and ready for shipment. Payment is required before shipment can be sent. Small items can be sent Priority Mail at customer's request. All Packages are insured. Inspect all items upon receipt; if your parts appear to be damaged in any way, see "Shipping Damages" section. Call in your NEXT DAY order before 2:00 p.m. EST, Mon. thru Fri. during regular business hours. Your order will arrive on the next working day, excluding holidays and weekends (pending availability).
Our shipping volume allows affordable "Truck Freight" costs for those LARGER items that are too big for regular UPS or Fed Ex ground shipping. Truck shipments should be delivered to a place of business, or to a truck freight terminal. Residential (home) deliveries typically cost about $40 more than commercial deliveries. Please call for a shipping quote on "Truck Freight" items. Sheet metal parts are susceptible to slight damage due to the nature of the product and the method of shipment. No credit will be issued for sheet metal that has small pecks, dings, scratches or other minor flaws. Any body panel (either reproduction or factory original) requires minor body work when installed for a show quality finish. DO NOT SIGN the Bill of Lading until you have inspected the package or packages for damage. Once the Bill of Lading has been signed, it becomes a legal document stating that the shipment was received in good condition. If the driver will not wait, sign as " NOT INSPECTED, DRIVER WILL NOT WAIT", your name, and have the driver initial it. This will protect you against any unknown damage contained within your shipment. If damage is found, see "shipping Damages" section for instructions.
Inspect all items upon receipt; if your parts appear to be damaged in any way, see "Shipping Damages" section . "I can't find the small item" ...happens daily!!! Look to see if it is taped to a larger item or box. This practice is used by our packers to save the little items from being thrown away with the packing. Also, when there are several small parts, they may have been put into a small bag to keep them together, or put in with another part. Still can't find it? Please call; we will help you.
If, for any reason, you are not satisfied with a stock product or purchase, you can return the product within 30 days of receipt for a full refund, credit or exchange. Non-stock "Special Order" products are ordered specifically for you, and cannot be returned.
Call and speak to a representative at 724-265-2988. They will give you a return authorization number.
Make a copy of your invoice.
Write the authorization number on the invoice copy and on the outside of the box.
Prepare parts for return:
Ship item back to Lutty's Chevy Warehouse 2385 Saxonburg Blvd, Cheswick, PA 15024.
DON"T FORGET TO INSURE YOUR RETURN.
- TO RETURN A PART...
- Parts must be in original package with Lutty's bar code.
- Parts must be in original and salable condition.
- Place the copy of your invoice with the authorization number in the box.
- An exchange or a refund will be made ASAP. There are no restocking fees for returns within 30 days. A 15% restocking fee will be charged for returns received after 30 days. No returns after 90 days. Because special Orders are ordered specifically for you, they cannot be returned for a refund!